Refund Policy

Here at LuxeDriftz, we are committed to providing a smooth and satisfying shopping experience. We want you to shop with confidence, no matter where you are in the world.

You may return eligible items within 30 days from the date of delivery. To qualify for a return, products must be unworn, unwashed, and in their original condition with all tags attached and returned in original packaging.

Once your return is received and inspected, we will process either a refund or exchange based on your request and product availability. Please note that items not meeting return conditions may be subject to a deduction of up to 10% restocking fee.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

If you receive a faulty item, please contact us immediately so we can resolve the issue as quickly as possible.

❗ Exceptions to Return Policy

Certain items are non-returnable, including:

• Final sale items (marked as “Final Sale”)
• Gift cards or promotional vouchers
• Items damaged due to misuse or improper care

For hygiene reasons, certain intimate apparel (if applicable) may also be non-returnable unless defective.

🔄 How to Return an Item

To initiate a return:

1. Contact our customer support team via email
2. Include your order number and reason for return
3. Wait for return approval and instructions
4. Send the item back with all original packaging and tags

Once received, refunds are typically processed within 3–7 business days.

📩 Contact for Returns

If you have any questions regarding returns or refunds, please contact us:

Email: service@newnovabridge.com
Company: Nova Bridge International Limited
Website: luxedriftz.com